RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please visit your "PROFILE" portal and select the order that the item is in and select "RETURN". If needing more assistance you can contact us at luckyu@only222.com. Once you have submitted your RETURN REQUEST please allow up to 5 business days for us to APPROVE or DENY request. a follow up email may be sent before approving RETURN REQUEST for further explanation on reason/picture regarding any return/damage/exchange requests.
Please note that returns will need to be sent to the following address:
245 N Belknap
Stephenville, Texas 76401
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please note: a $12 return shipping charge may be deducted from your final refund if you opt to have a return label sent to you for use. In addition, if you are unable to return the products in the ORIGINAL packaging and ONLY222 box - additional deductions from your return total may be applicable.
Please allow up to 14 days to process any returns.
You can always contact us for any return question at luckyu@only222.com.
DAMAGES AND ISSUES
heaven forbid this happens, since we inspect EVERY piece by hand when it is packaged for you! BUT, we know it can. Since we stand behind our products 222% we will get you either [a] sent a replacement [if we have any left] OR [b] a full refund. No worries, we just require that you bring a damage claim to our attention within 7 days of the delivery date complete with pics showing the issues.
If needing to make a claim/return please start the process by visiting your "PROFILE" portal and select order that the damaged item was in.
NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
Please submit an exchange request through your "RETURN" portal. Once, approved and item is returned in salable condition and the requested size is still available, we can then ship out the updated item. Please note when exchanging an item you are responsible for paying return shipping as well as shipping to receive new product.
REFUNDS
Once return is approved and we have given you the okay to ship item back to us, you’ll be automatically refunded via store credit within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at luckyu@only222.com.